Terms & Conditions

TERMS OF SERVICE

OVERVIEW

This website Indiatelescopeshop.com is operated by -Dezire Sports n Toys. Throughout the site, the terms “we”, “us” and “our” refer to  Dezire Sports n Toys.

​​

ACCEPTANCE: All orders placed imply that the Buyer has accepted our general terms and conditions of sales stated here.

 

100% ADVANCE Payment via NEFT, IMPS, CASH, PayTM, Google-Pay, CHEQUE /draft/ Credit/Debit cards is necessary for orders with Immediate Dispatch.

 

60% ADVANCE Payment via NEFT, IMPS, CASH, PayTM, Google-Pay, CHEQUE is necessary to Pre-Book Telescopes in ADVANCE.

Balance 50% Payment to be made once the telescope arrives back in stock and before dispatch from Ghaziabad.

ORDERS AND RETURNS 

 

At Dezire sports n Toys  we prioritize quality and customer satisfaction. Due to the delicate nature of our products, we have a strict no-refund policy. Please review our order and returns policy carefully before making a purchase. Also, we request customers to make complete video recording as stated at the end of this page in video recording guidelines.

​

2. NO REFUND POLICY

 

Telescopes /Binoculars/Spotting scopes/Monoculars are highly delicate, precision instruments—once shipped, we do not offer refunds under any circumstances.

Please verify product specifications, compatibility, and warranty terms before purchasing.

​

3. RETURNS & REPLACEMENTS (Only for Manufacturing Defects)

 

Eligibity: Defects must be reported within 24 HOURS  of delivery with supporting images/videos.

Process:

Customer must contact support ([Email/Phone]) for approval.

If a defect is verified, only the faulty part will be replaced or repaired (full unit replacement not guaranteed).

The customer must ship the telescope (or part) back to .

Repaired/replaced parts will be shipped back free of charge.

Non-Eligible Cases: Damage due to mishandling, improper use, accidental and electric damage will not be considered.

4. Warranty Coverage 

 

Warranty covers manufacturing defects only (excludes wear & tear, accidental damage, electric damage, wrong use of adaptors or misuse).

Warranty claims require proof of purchase and defect verification by our team.

Celestron has 2 years of warranty, rest other brands comes with 1 year warranty.

For availing warranty  you need to write mail  to brand for faster redressal of issue , keeping us in loop. The Replacement /Repair By brand is solely at discretion of brand and we have no control over that , nor over the timeline for redressal of same.

​

5. VIDEO RECORDING GUIDELINE

 

At Dezire sports n toys we prioritize transparency and customer satisfaction. To ensure a smooth resolution in case of any issues, we require video recording during the unboxing and initial inspection of your telescope.

 

Why Video Recording is Important?

 

Proof of Condition at Delivery – Telescopes are delicate, precision instruments. A video helps verify if damage occurred during transit or was pre-existing.

Faster Claim Processing – Clear video evidence speeds up warranty/insurance claims for manufacturing defects or shipping damage.

Prevents Disputes – Protects both the customer and Dezire sports n Toys by providing an unbiased record of the product’s condition upon arrival.

​

Video Recording Guidelines

 

Before Unboxing:

Record the sealed package (show shipping label and any visible external damage).

During Unboxing:

Film the entire unboxing process without cuts.

Show all components, accessories, and packaging materials.

Initial Inspection:

Check for scratches, dents, misalignments, or missing parts.

Test basic functions (if possible) and record any irregularities.

How to Submit Video Evidence?

 

If an issue is found, email the unedited video within 24 hours to:

📧 Support Email:  Indiatelescopeshop@gmail.com

📞 Support Helpline: 91-9142455526, 91-9899212222

Without video proof, warranty/transit damage claims may not be processed.

 

Exceptions & Notes

 

Bulk/Dealer / discounted Orders: Video recording is not required as it is dealer’s responsibility to avail the insurance

Insurance Claims: Courier companies often require unboxing videos for damage reimbursement.

Please note minor scratches or dents doesn’t cause any issue during observations.

​

6. Contact for Support

 

For order/return assistance:

📞 Phone: +91- 9142455526

📧 Email: INDIATELESCOPESHOP@GMAIL.COM

🏢 Service Centre Address: Dezire sports n Toys

Shop Number 6, Parasnath Majestic Arcade,

Indirapuram, Ghaziabad 201014

Note:

 

This policy overrides any generic return/refund expectations. By placing an order, you agree to these terms.

Policy subject to change without prior notice.

ACCEPTANCE of order from Government / semi Government or Private Institute against their purchase order stating their terms and condition of purchase and all other details shall not be considered binding on us All orders placed imply that the Buyer has accepted our general terms and conditions of sales here in stated will remain final.

​

DISPUTES -

ALL DISPUTES Subject to Ghaziabad Jurisdiction only.
(Dispute if any will be subject to the exclusive jurisdiction of competent courts in Ghaziabad only).

​​

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at indiatelescopeshop@gmail.com.

​

​